Frequently Asked Questions

In this section, you can find the most frequently asked questions about our services, how we collect and use your personal information, and your privacy rights.

What are the expected delivery times?

Under normal circumstances, deliveries take between 5–10 business days. Please note that orders placed on weekends are typically packed and shipped on the next business day.

If delays occur due to circumstances beyond our control, such as an ongoing global pandemic, we are not responsible for delivery time issues. We recommend waiting up to 20 business days before contacting our customer service if you experience delays with your order.

What Should I Do If I Can't Find My Order?

If you're unsure about the location of your package, please contact our support team via email for assistance: support@nyvexco.com.

Where Are the Products Shipped From?

Our products are shipped directly from our partners' warehouses, in Singapore, to offer you the best possible prices. However, we cannot rule out potential issues that may arise with third-party logistics.

Can I Use Discount Codes After Completing My Purchase?

Discount codes must be applied before completing your purchase. We do not accept discount codes after the purchase has been finalized.